Return policy

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Return policy

Optimal stands behind the quality and condition of merchandise sold. All products are
covered by our warranty as mention in the terms of Limited Warranty .

If you believe your product is defective within the warranty period, please follow the
return process set forth below.

If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Shipping charges are non-refundable.

Product returns result in unavoidable shipping costs or handling fees paid to freight carriers will be deducted from refund. These charges provide no benefit to Optimal and are entirely beyond our control

Return process
Please note that this returns process is for purchases made online only. For products purchased in an Optimal World store or authorized dealer, you shall return the product to the original purchase point.

If you need to return a product to Optimal, you have to get a Return Material Authorization (RMA) number first. Fill in the form and send it to us using the SUBMIT button.

Please be aware that returns cannot be accepted without prior authorization and an RMA number and all original equipment, components, manuals, cables, collateral and packaging must be returned with your item in order for Optimal to process your RMA. Incomplete product returns cannot be processed; incomplete RMA will be returned to you.

Click here to submit return request

After an RMA number is issued, the product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.

Optimal does not pay the return shipping cost for return merchandise except where Optimal has incorrectly processed your order. In that case, the return shipment will be on our account. In case of defective merchandise, Optimal will split the shipping costs with the customer. The customer will pay to return the item to Optimal, and Optimal will replace the item and ship it to you at no charge.

The customer is responsible for all in-bound shipping charges to Optimal. No Cash on Delivery (“COD”) is allowed. Products sent COD will either be rejected by Optimal or become the property of Optimal. Products shall be fully insured by the customer and shipped to Optimal Promotion Ltd. 2 Johanan Hasandlar St. Kfar Sava Israel 44426

Optimal will not be held responsible for any packages that are lost in transit to Optimal.

Optimal may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the package.